• Green Duck Training

Green Duck : Training : Bespoke Training

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Training Schedule

Upcoming Training at our HQ in Bury St Edmunds

Take a look at our latest training schedule for upcoming courses.  At Green Duck we offer structured and tailored training on a wide range of subjects. For more information or to book any of these courses, call us on 01284 717272 or email training@greenduck.co.uk


Course Date Duration Course Description More information & booking
Fire Marshal including Practical Fire Extinguisher Use
17th August Half day This Fire Safety Awareness course if ideal for those coordinating and ensuring implementation of the organisations fire prevention and evacuation procedures.  Click here   
Dealing with Difficult People 22nd August 1 day Learn how to handle Difficult People, including Managers, Colleagues and Clients
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Microsoft Excel Advanced 24th August 1 day This one day course has been designed for those users who wish to discover the advanced features of Excel. By the end of the course you will be confident in using some of Excel’s more advanced features. You will be able to do more complex “what if” scenarios and use conditional formula and pivot tables to manipulate information.    Click here  
Google Analytics 25th August 1 day This course covers the basics of using Google Analytics, through to advanced use including how to grow your traffic Click here  
First Aid at Work Requalification 4th & 5th September 2 days The Health & Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees if they are injured or become ill at work.    Click here  
First Aid at Work 4th, 5th & 6th September 3 days The Health & Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees if they are injured or become ill at work.   Click here   
Sales Skills 7th September 1 day Delegates will learn to identify actions to increase sales, makes initial sales approach to current and potential customers and discover what the customer wants and needs. 
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Microsoft Word Introduction   8th September 1 day This course ensures delegates become confident in using the essential features of Word to create and alter simple documents.  Click here  
Effective Minute Writing 12th September Half day This course is suitable for both new and experienced minute takers. The aim is to define the purpose and nature of minutes and give some tips and techniques for producing effective minutes.  Click here   
Letter Writing & Complaint Handling 13th September 1 day This interactive workshop will help you to ensure that letters make the right impression and get the right results when dealing with complaints. It will also provide techniques with general complaint handling by letter and telephone.  Click here   
Microsoft Excel Introduction  14th September 1 day This one day course has been designed for new users to Excel who need to understand the basic fundamentals. By the end of the course, you will be confident in using the essential features of Excel to create and alter simple spreadsheets, using formulae   Click here  
Emergency First Aid at Work 15th September 1 day This course is ideal for a nominated person who is required to take charge in the event of illness or accident which meets the requirements of the Health & Safety (First Aid) Regulations 1981. A certificate is awarded upon successful completion of the course and is valid for 3 years.   Click here  
Microsoft Excel Intermediate 20th September 1 day This one day course has been designed for existing users who wish to increase their Excel skill level. By the end of the course, you will be confident in going beyond the basic features in Excel    Click here  
PA Skills 21st September 1 day This workshop is designed to help personal assistants analyse their effectiveness in managing their own and their Manager’s time and diary and determine where they can develop their assertiveness and communication with others.  Click here  
Microsoft PowerPoint Introduction  25th September 1 day This course is designed for new users of Microsoft PowerPoint who wish to be able to use the software to produce slides, audience hand-outs and speaker notes. Click here
Assertive Behaviour 26th September 1 day This highly practical course will offer delegates support in a safe situation to discuss their particular areas of concern. We will assist them in acquiring skills that will enable them to deal with situations with the confidence that it will not damage the relationship.  Click here  
Time Management 27th September 1 day This training course adopts a practical and methodical approach to the planning of time. Each delegate will be encouraged to use varying techniques when they return to the workplace benefiting both themselves and the team. 
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Microsoft Excel Advanced 27th September 1 day This one day course has been designed for those users who wish to discover the advanced features of Excel. By the end of the course you will be confident in using some of Excel’s more advanced features. You will be able to do more complex “what if” scenarios and use conditional formula and pivot tables to manipulate information.  Click here  
Presentation Skills 28th September 1 day To be able to make a relaxed, well run presentation which keeps the audience’s attention is only possible through planning, preparation and rehearsal.This course will take you through these skills in a lively and highly practical way.  Click here  
Microsoft PowerPoint Advanced 3rd October 1 day At the end of this course you will have hands-on experience of creating PowerPoint presentations, including creating slides for OHPs and electronic presentations, automatic slide shows and audience hand-outs. The course includes tips on how to create and deliver a presentation.    Click here  
Conflict Resolution 3rd October 1 day This workshop does not promise to end all conflict, that is impossible, but will give you a proven approach and the relevant skills you can easily use whenever conflict does arrive. You will also gain insight into how conflict can produce positive changes, lead to unity and promote collaboration.  Click here  
Microsoft Excel Introduction 5th October 1 day This one day course has been designed for new users to Excel who need to understand the basic fundamentals. By the end of the course, you will be confident in using the essential features of Excel to create and alter simple spreadsheets, using formulae   Click here  
Delegation Skills 10th October Half day This course will enable managers to become more effective by using delegation skills to improve their own efficiency and the effectiveness of their service area of control.  Click here  
Microsoft Excel Intermediate 12th October 1 day This one day course has been designed for existing users who wish to increase their Excel skill level. By the end of the course, you will be confident in going beyond the basic features in Excel    Click here  
Microsoft Excel Advanced  19th October 1 day This one day course has been designed for those users who wish to discover the advanced features of Excel. By the end of the course you will be confident in using some of Excel’s more advanced features. You will be able to do more complex “what if” scenarios and use conditional formula and pivot tables to manipulate information.  Click here  
First Aid at Work Requalification  23rd & 24th October 2 days The Health & Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees if they are injured or become ill at work.    Click here  
First Aid at Work  23rd, 24th & 25th October 3 days The Health & Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees if they are injured or become ill at work.   Click here  
ITIL V3 Foundation 6th, 7th & 8th November 3 days The ITIL Foundation certificate is seen as a 'must have' for the IT professional who wishes to continue to develop their role. If you want to stand out from the crowd, achieving the ITIL Foundation qualification will put you in a far better position. This course provides an introduction to the key process within the ITIL framework.  Click here  

This one day course has been designed for those users who wish to discover the advanced features of Excel. By the end of the course you will be confident in using some of Excel’s more advanced features. You will be able to do more complex “what if” scenarios and use conditional formula and pivot tables to manipulate information. 

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